General Description:

The City of Conway is accepting applications for a Telecommunicator Trainee 1position. This role is responsible for receiving and dispatching emergency and routine calls for police, fire, ambulance, and other emergency services throughout Faulkner County. This is a critical position that requires strong communication skills, attention to detail, and the ability to remain calm under pressure.

Essential Duties & Responsibilities:

• Receive and screen emergency and non-emergency calls.
• Determine the location, nature, and priority of calls.
• Dispatch appropriate personnel and equipment using two-way radios and 911 systems.
• Provide pre-arrival instructions to callers.
• Coordinate responses with police, fire, and EMS.
• Maintain accurate records and enter data into state and national systems (ACIC/NCIC).
• Monitor dispatched units and provide updates as needed.
• Answer and forward non-emergency calls.
• Test communication equipment to ensure proper functionality.
• Work rotating shifts, including nights, weekends, and holidays.
• Be available for on-call duty 24/7 as needed

Qualifications:

• High School Diploma or GED.
• 12 to 18 months of related experience or equivalent combination of education and experience.
• Prior experience with Southern Software is a plus.
• Must achieve Arkansas Crime Information Center (ACIC) certification.
• Must possess and maintain a valid Arkansas Driver's License.
• APCO Certification preferred.
• Proficient in basic computer software (Word, Excel, data entry, etc.).
• Ability to handle high-stress situations with professionalism and composure.

Working Conditions & Physical Requirements:

• Moderate noise environment.
• Primarily sedentary work with some walking or standing.
• Must be able to lift and/or move up to 50 pounds occasionally.
• Requires continuous use of hands, arms, and voice communication

If you meet the requirements and are interested in the position, please submit an application with salary history to:

Human Resources

City of Conway
1111 Main Street
Conway, AR 72032

Email: humanresources@conwayarkansas.gov
Fax: 501-358-6325

Applications will be accepted until the position is filled.